How eSIM Works

An eSIM (embedded SIM) is a digital SIM card that is built into your device. Unlike traditional physical SIM cards, an eSIM allows you to activate a cellular plan without needing a physical card. It's programmable, reusable, and much more convenient for travelers.

eSIM activation is instant! Once you purchase a plan, you'll receive your QR code via email within minutes. The installation process typically takes 2-3 minutes, and you'll be connected immediately.

Yes! Most eSIM-compatible devices support dual SIM functionality, allowing you to keep your home number on a physical SIM while using an eSIM for data. This way, you can receive calls and texts on your regular number while using affordable local data.

No, you don't need to remove your current SIM card. Your eSIM works alongside your physical SIM, and you can switch between them in your phone settings. This makes it perfect for travelers who want to keep their home number active.

No, your existing phone number remains unchanged. The eSIM provides a separate data connection. You can choose to use your eSIM for data only while keeping your original SIM for calls and messages.

If you run out of data, you can easily purchase a top-up or a new plan directly through our website. The process is the same as your initial purchase, and you'll receive a new QR code to add additional data to your device.

Absolutely! We use industry-standard encryption and secure payment gateways to protect your personal and payment information. Your data is never shared with third parties without your consent.

No, eSIMs are device-specific and cannot be transferred to another device. Each eSIM is locked to the device where it was first installed. If you need connectivity on multiple devices, you'll need to purchase separate eSIM plans for each device.

Our eSIM service works in 190+ countries worldwide. Coverage depends on the specific plan you purchase. Each plan clearly shows which countries are included. Always check the coverage details before purchasing.

Once you delete an eSIM from your device, you cannot reinstall the same QR code. However, you can contact our support team, and we may be able to provide a new QR code for your existing plan, depending on your carrier's policies.

You can check your data usage directly on your device in the Settings menu under Cellular/Mobile Data. Most devices show real-time data usage for each SIM or eSIM profile separately.

First, ensure you've enabled data roaming for your eSIM in your device settings. Make sure you're in a covered country and that your plan is still active. If issues persist, restart your device or contact our 24/7 support team for assistance.

This depends on the plan you purchase. Most of our eSIM plans are data-only, designed for internet connectivity. However, you can use data-based services like WhatsApp, FaceTime, or Skype for calls and messages.

Most modern smartphones can store 5-10 eSIM profiles, but you can only use one or two at a time (depending on your device). You can easily switch between stored eSIM profiles in your device settings.

Yes, each eSIM plan has a validity period (e.g., 7 days, 30 days) that starts from the moment you activate it. Unused data does not roll over after the plan expires. Make sure to choose a plan that matches your travel duration.

Refund policies vary by plan. Generally, if you haven't activated your eSIM (scanned the QR code), you may be eligible for a refund. Once activated, eSIM plans are typically non-refundable. Please check our refund policy or contact support for specific cases.